Re: Filename truncation

["Anne Putnam" <aputnam@nospam.notabene.com>]

I checked with our tech support department about the filename truncation
issue.  They have been getting sporadic complaints about this.  Matt
Klaassen, who handles tech support calls full-time, says that he has
spoken to three people -- hardly an overwhelming number of complaints, but
enough to confirm that something is going on -- at least for some users,
on some systems.  Steve Semple remembers speaking with someone with the
same complaint prior to version 5.2.  None of us in the NB office have
encountered this problem, and, to our knowledge, no one has been able to
reproduce it.  Reproducing the problem (i.e., defining a series of steps
that will consistently result in a truncated long file name) is the first
step in fixing it.

I appreciate the efforts of J.P. Earls and others who have tried to
reproduce the problem.  If any of you are able to do this, it would be
very helpful to us.  Please send any reports to Matt Klaassen at
technicalsupport@nospam.notabene.com.  Matt will then try to reproduce the
problem on his computer and/or on other computers in the office, and
follow up with you and/or our programmers, as appropriate.

Thanks for your help.

Anne

Anne Putnam
President, Nota Bene Associates, Inc.
aputnam@nospam.notabene.com
www.notabene.com
1-800-4NB-ORDER (1-800-462-6733)
212-334-0445
212-334-0845 (fax)


----- Original Message -----
From: "Earls, JP" <JEarls@nospam.csbsju.edu>
To: "Multiple recipients of list NOTABENE" <notabene@nospam.hamline.edu>
Sent: Saturday, December 02, 2000 10:51 AM
Subject: RE: Filename truncation


> Rick--
> I just ran a test.  I have a file "Macroscope.nb." I made the same change in 
>it
> over and over, saving it after each change.  I saved ten times with the icon,
> then once with Ctrl+s.  I then did a "Save as" to check the name; it was
> unchanged.  I also checked it with PowerDesk.
>
> J. P. Earls, OSB
> English Department]
> St. John's University
> Collegeville, MN 56321
> jearls@nospam.csbsju.edu
>
>
>
> -----Original Message-----
> From: Rick Penticoff [mailto:rpenticoff@nospam.moscow.com]
> Sent: Friday, December 01, 2000 10:27 PM
> To: Multiple recipients of list NOTABENE
> Subject: RE: Filename truncation
>
>
> On 03:28 PM 12/1/00, Mark D. Szuchman wrote:
>
> >In my case, I can save files with
> >more than 8 characters and they'll show correctly on the file list;
> >however, when I work on the file again and save it, it runs the risk of
> >being truncated.
>
> This has been exactly my experience.  Every file more than 8.3 characters
> eventually, but not always immediately, becomes truncated---no matter what
> method it's created in and/or saved by.
>
> Rick
>
>
>
>
>