Re: Installation hiccups

[Wayne Meeks <wayne.meeks>]

Beside the plausible suggestions more knowledgable members of the list
have already suggested, this possible glitch occurs to me (from my
experience trying to get NB 4.5 to use a DJ670): If I remember aright,
NB's list of printer drivers includes one labeled "DJ5xx"; is that perhaps
what you have installed?  I tried using that because the printer manual
said a DJ540 driver would work.  That one didn't.  Then the NB people in
NYC told me that the usable DJ drivers are listed NOT under "inkjet
drivers" but (irrationally to my way of thinking) under "Laser jet."  Once
I found the right driver, no more problems.  (I use Lingua drivers, so
non-Lingua might be different.)  FWIW.

On Sun, 13 Dec 1998, Marilyn Edelstein wrote:

> Thanks to John Berg and the others who replied to my initial query (first
> asking if the list was still running and then asking re: printer
> problems).  Let me be a little more specific about my problem
>    First, I just tried to install the NB 4.5 upgrade last week, once
> I'd finally gotten the new computer (Dell Optiplex running Windows 95,
> 350 MHz, 32 MB hard drive, etc.) I'd been anticipating at my office
> for more than a year.  So for one thing, I queried the Nota Bene
> technical support office about whether I could even get support,
> since I'd purchased the upgrade over a year ago, but had just
> gotten around to installing it (hadn't even taken the diskettes
> out of the plastic wrap yet).  I got back a message saying they
> would get back to me in 3-4 days.  Is this typical for their
> e-mail support?? I suppose I'll have to try their phone support,
> although it's a toll call. But does that mean being on hold for
> ages?
>    Since it's a new computer, I didn't have any other versions
> of NB on the h.d.  But the sales dept. at NB said I could just
> install the upgrade by itself.  So I did, and it seemed to
> work.  I am not very technically oriented, but I did set
> it up to be in a directory NB4/nb, as suggested in the instructions.
> My computer automatically boots up into Windows, so I did
> the "shut down and restart in MS-Dos" command before installing
> it.
>    Well, the problems came when I thought I had already installed
> all the printer drivers on the 2nd installation diskette; the
> list of supported printers included the HP Deskjet 540, which
> is what I have in my office.  But when I tried to print,
> the computer just froze and I had to reboot.
>  So I thought maybe I should check the HP manual, and thought
> maybe the problem was that I might not have installed the
> HP Dos driver, so I tried to.  Things froze again; I rebooted.
> Then I exited to DOS a different way while within Windows,
> and it let me install what the HP manual said to (which wasn't
> exactly a printer driver, I think).
>   Still, trying to print when I got back into NB 4.5 led to
> freezing up, rebooting, etc.  Then I gave up, since it was
> too late to call NB in New York.  I need to print a bunch of
> material (syllabi, etc., and a conference paper I'm giving
> soon), so am concerned.  Also, I just bought a new Dell Dimension
> 350 for home, which I haven't taken out of the box yet. It comes
> with Windows 98 and MS Home Office (incl. Word 97, which I
> don't want to make the 3rd software program I use, since
> I've been using Wordperfect for Windows 5.2 and Nota Bene
> 3 until now).  I need to buy a printer for home, and most
> of the newer, better Desk Jets seem designed to work from
> Windows.  I'm not quite ready to get the beta version of
> NB for Windows, but would like to be able to print with NB 4.5
>    The short installation sheet that came with the 4.5 upgrade
> said one could print under Windows 3.1 (which is what I used
> to have), and gave some rather complex instructions.  I tried
> them, hoping that Windows 95 might offer the same option
> (and thinking I might have to print from Windows with  a new
> printer at home anyway). That didn't work.
>    So does anyone have any advice--or recollections of similar
> problems and their solution when you first installed N.B. 4.5.
> I wonder if I needed to install 3.0 on the new computer first,
> even though NB said I could just install 4.5 alone. Are their
> new or clearer instructions on getting NB to print (or even
> run) under Windows 95 (and maybe 98)?? Any advice would be
> most appreciated.
>  Marilyn Edelstein, Associate Professor of English, Santa Clara University,
> Santa Clara CA 95053
> medelstein
>

Wayne A. Meeks, Department of Religious Studies, Yale University
Internet: wayne.meeks           Telephone: 203-432-0747
      s-mail: PO Box 208287, New Haven, CT 06520-8287, USA