• Information Technology Services

  • ITS HELP DESK

    itshelp@hamline.edu
    651-523-2220

    Help Desk Fall Hours: 

    M-F     7:30a.m. - 10:00p.m.
    Sat 7:30a.m. - 6:45p.m. 
    Sun  12:00p.m. - 10:00p.m. 

     (all times Central) 

    Mailstop: 

    MS-C1911
    Hamline University
    1536 Hewitt Avenue
    Saint Paul, MN 55104

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  • Information Technology Services

    The purpose of Information Technology Services (ITS) is to contribute to the Hamline Promise by positioning the university for sustained competition and success in the 21st century through the use of information technology as a strategic asset.

    For ITS, delivering the Hamline Promise means commitment to working with and for the entire Hamline community to provide information technology solutions that support and enhance each member's efforts toward that promise.

  • Feature Articles

  • E-Content: Opportunity and Risk

    Despite years of discussion, many higher education institutions are ill-prepared to work with e-content. But with e-content readers like the Kindle and iPad becoming ubiquitous, the demand from students is unignorable: they now expect e-content from their schools. During the last 18 months, Shel Waggener has studied institutions adopting e-content programs and developed a comprehensive list of tips for successful adoption, which are shared in his article “E-Content: Opportunity and Risk” for Educause Review.

    Help-Yourself Help Desks

     Bridget McCrea studies how self-service help desks can improve response times and free up IT staff 

    ECAR National Study of Undergraduate Students and Information Technology, 2011 report

    Every year since 2004, ECAR (EDUCAUSE Center for Applied Research) conducts its annual study of undergraduate students and information technology. This year, ECAR surveyed a nationally representative sample of 3,000 students in 1,179 colleges and universities.

     
  • ITS News
    • The Center for Teaching and Learning (CTL) has announced a number of changes aimed at improving the support that they, along with Information Technology Services (ITS), provide to faculty.
    • Google announces updates to the Gmail inbox.
    • Hamline ITS has moved all in-use student and alumni GMail accounts to the same Google domain as Hamline staff and faculty. New email addresses for students took effect at 6 a.m. on Tuesday, May 28.  All new mail is being directed to the new email address. 
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