itshelp@hamline.edu651-523-2220
Help Desk Fall Hours:
(all times Central)
Mailstop:
MS-C1911Hamline University1536 Hewitt AvenueSaint Paul, MN 55104
The purpose of Information Technology Services (ITS) is to contribute to the Hamline Promise by positioning the university for sustained competition and success in the 21st century through the use of information technology as a strategic asset.
For ITS, delivering the Hamline Promise means commitment to working with and for the entire Hamline community to provide information technology solutions that support and enhance each member's efforts toward that promise.
Despite years of discussion, many higher education institutions are ill-prepared to work with e-content. But with e-content readers like the Kindle and iPad becoming ubiquitous, the demand from students is unignorable: they now expect e-content from their schools. During the last 18 months, Shel Waggener has studied institutions adopting e-content programs and developed a comprehensive list of tips for successful adoption, which are shared in his article “E-Content: Opportunity and Risk” for Educause Review.
Bridget McCrea studies how self-service help desks can improve response times and free up IT staff
Every year since 2004, ECAR (EDUCAUSE Center for Applied Research) conducts its annual study of undergraduate students and information technology. This year, ECAR surveyed a nationally representative sample of 3,000 students in 1,179 colleges and universities.
On June 1, 2013, Hamline ITS will officially shutdown Groupwise and remove the client from all campus workstations