Help Desk The Help Desk is your first contact for assistance with technical issues and requests. We are located in the basement of the Bush Memorial Library and can be contacted via phone, email or by visiting us here in person. For Information on the Help Desk's equipment checkout program please contact us directly. If you want to troubleshoot and resolve problems on your own, the Knowledgebase is the place to start. ITS Help Desk You can contact the Help Desk by: BY PHONE AT (651) 523.2220 BY EMAIL AT ITSHELP@HAMLINE.EDU PLEASE INCLUDE YOUR HAMLINE USERNAME OR ID NUMBERAND SPECIFICS ABOUT YOUR REQUEST IN PERSON STOP BY THE HELP DESK IN THE BASEMENT OF THE BUSH LIBRARY BUILDINGSEE LEFT COLUMN FOR HOURS OF OPERATION.