Wireless Connectivity Problem Resolution Service

This summer Hamline University introduced wireless computing connectivity to all areas that directly affect students or teaching and learning.  As with any technological innovation of this magnitude, eliminating all issues associated with the project takes some time.

While the Helpdesk has determined that many problems are associated with the configuration of the local machine (e.g., personal firewalls, operating systems not patched, etc.) there are clearly times and locations when the wireless network itself is not functioning to its full potential.  This form is designed to collect information to help resolve those issues.

Before you submit information into this form regarding a problem you experienced with wireless, be sure: 

1. Your computer meets the requirements for connectivity to the Hamline Network (Click here for specifications).
2. You have read the “How to connect:” directions available at the Helpdesk (Click here for document.)

3. You have tried the troubleshooting tips recommended by the Helpdesk (Click here for tips).

If you have done these things but are still experiencing complications with wireless connectivity inside one of the buildings indicated on the “Wireless Internet on Campus” document, please enter the information below 

Please use the Tab key to move with in the form

Fields marked with a red star (*) are required

* Describe the location in the building as best you can: (e.g. 2nd floor, NE corner)

If you need help please contact the Help Desk by email or by phone at 651-523.2220

Additional Information

In troubleshooting technical problems of all kinds, but particularly wireless issues, there are certain elements of information that are of particular value if available.  They can be obtained by running the procedure described below.  We strongly encourage everyone having problems with wireless to run this procedure and submit the output.

Go to the Start button at the bottom left of your Windows screen and select “Run”.  In the window type “cmd” and click “OK”. 

A new window will open up with a black background.  The last line in that window is an old fashioned “DOS” prompt or “C:\>”

At the DOS prompt, type “ipconfig/all” (without the quotes) and hit ENTER.  The output from this procedure will immediately fill the window.   In order to copy and paste this information into the window below the following technique must be used: 

• Select all of the information by clicking and dragging from the top left of the window to the bottom right.  All information should by highlighted in a rectangular box.
• Press Ctrl-C to copy the highlighted information.
• Go to the window below and press Ctrl-V to paste it into the window below:

Procedure for MAC users:

  For Mac (OS-X) users the following procedure should be used:

• Open a terminal window (double-click on your hard drive icon
• Double-click on Applications
• Double click on utilities
• Double-click on terminal
• At the terminal prompt type "ifconfig -a" (without the quotes) 
• Copy the output and paste it into the window below:

 Please double check your contact information.

You can expect a reply within two business days.