• Public Sector Conflict Resolution

    Tensions can run high in today’s fast-paced workplaces. The ability to effectively deal with conflict is an essential skill for public administrators. Learn to manage difficult situations with the new Public Sector Conflict Resolution Certificate.

    With a certificate in Public Sector Conflict Resolution from Hamline, you will:

    • Develop skills in three conflict resolution formats: negotiation, mediation, and arbitration.
    • Produce solutions to a variety of disputes in each of the resolution formats.
    • Build your conflict resolution skills through full-day role plays based on real-life events and compare outcomes to the actual event outcomes.
    • Explore the laws involving employee and citizen rights.

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    Program Overview

    Certificates classes meet at Hamline's Minneapolis location. Students must complete 90 hours of training to receive the Public Sector Conflict Resolution Certificate from the Hamline University School of Business Public Administration program and 8 Continuing Studies credits.

    Cost for the certificate program is $2,800, payable in two installments in September and January.


    Students meet the third Thursday and Friday of each month from 8:30 a.m. to 3:30 p.m., September 2015 through April 2016. Continental breakfast and lunch are included.

    Classes meet on the following dates for the 2015-16 certificate:

    Session 1: Thursday, October 15 and Friday, October 16
    Session 2: Thursday, November 19 and Friday, November 20
    Session 3: Online and Monday, December 7
    Session 4: Thursday, January 21 and Friday, January 22
    Session 5: Thursday, February 18 and Friday, February 19
    Session 6: Thursday, March 17 and Friday, March 18
    Session 7: Thursday, April 21 and Friday, April 22

    About The Instructor

    William S. Joynes' career in public service spans 32 years in executive level positions. He serves as interim city manager for the City of Shorewood. For 18 years he served as the City manager/HRA Director for the City of Golden Valley, Minnesota, retiring in October of 2002. Bill teaches Human Resource Management and Public Sector Dispute Resolution concentrating on negotiation, mediation and arbitration skills. Bill holds a BA in Psychology from the University of Minnesota, a Master's Degree in Urban Studies from Occidental College in Los Angeles, California and is a graduate of the Coro Foundation Public Affairs Fellowship Program in St. Louis, Missouri. Bill has also consulted with Minnesota cities and counties in the areas of labor relations, management structure, executive search and human resource systems. Projects include Management Reorganization, Goodhue County, MN; Mediation of the South Lake Minnetonka Police Department Multi-City Governance Structure; and Visionary Efforts in Ramsey and Coon Rapids, MN. Bill served as CPAL director from its inception until his retirement from full-time teaching in 2014.

    Degree Candidacy

    All participants are eligible to earn the certificate and Continuing Studies credits regardless of prior academic experience. Eligible students who wish to earn master's level elective credits toward the Master of Public Administration must meet the requirements for admission to the Hamline School of Business and complete additional academic work in the class.