• Public Sector Conflict Resolution

    Certificate Topics

    This new certificate program provides a detailed introduction to the historical roots and legal requirements for addressing conflict in employee relations as well as with conflict that arises in the local government citizen participation model. The certificate will explore the theories and practices associated with the negotiation, mediation and arbitration processes, the laws involving employee and citizen rights, and methods and techniques for conducting meetings and facilitating decision making.

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    Program at a Glance

    Students must complete ninety hours of training to receive the Public Sector Conflict Resolution Certificate from the Hamline School of Business Center for Public Administration and Leadership and 8 Continuing Studies credits.

    Cost for the program is $2,800.

    Time Requirements

    Participants commit to seven thirteen-hour sessions over an eight-month period. Both Thursday and Friday classes meet from 8:30 a.m. to 3:30 p.m. A continental breakfast and lunch are included.


    Classes meet on the following dates for the 2015-16 certificate:
    Session 1: Thursday, September 17 and Friday, September 18
    Session 2: Thursday, October 15 and Friday, October 16
    Session 3: Thursday, November 19 and Friday, November 20
    Session 4: Thursday, January 21 and Friday, January 22
    Session 5: Thursday, February 18 and Friday, February 19
    Session 6: Thursday, March 17 and Friday, March 18
    Session 7: Thursday, April 21 and Friday, April 22

    Degree Candidacy

    All participants are eligible to earn the certificate and Continuing Studies credits regardless of prior academic experience. Eligible students who wish to earn master's level elective credits toward the Master of Arts in Public Administration at Hamline University must meet the requirements for admission to the Hamline School of Business and complete additional academic work in the class.

    About The Instructor

    William S. Joynes' career in public service spans 32 years in executive level positions. For 18 years he served as the City manager/HRA Director for the City of Golden Valley, Minnesota, retiring in October of 2002. Bill teaches Human Resource Management and Public Sector Dispute Resolution concentrating on negotiation, mediation and arbitration skills. Bill holds a BA in Psychology from the University of Minnesota, a Master's Degree in Urban Studies from Occidental College in Los Angeles, California and is a graduate of the Coro Foundation Public Affairs Fellowship Program in St. Louis, Missouri. Bill has also consulted with Minnesota cities and counties in the areas of labor relations, management structure, executive search and human resource systems. Projects include Management Reorganization, Goodhue County, MN; Mediation of the South Lake Minnetonka Police Department Multi-City Governance Structure; and Visionary Efforts in Ramsey and Coon Rapids, MN. Bill He has served as CPAL director since its inception.