• Public Sector Conflict Resolution

    Tensions can run high in today’s fast-paced workplaces, making the ability to effectively deal with conflict an essential skill for public administrators. Learn to manage difficult situations with Hamline's Public Sector Conflict Resolution Certificate.

    With a certificate in Public Sector Conflict Resolution, you will: 

    • Develop skills in three conflict resolution formats: negotiation, mediation, and arbitration. 
    • Produce solutions to a variety of disputes in each of the resolution formats. 
    • Build your conflict resolution skills through full-day role plays based on real-life events and compare outcomes to the actual event outcomes.
    • Understand the laws governing employee and citizen rights.
    • Learn methods and techniques for conducting meetings and facilitating decision making.


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    Program Overview

    Certificates classes meet at Hamline's Minneapolis location. Students must complete 90 hours of training to receive the Public Sector Conflict Resolution Certificate from the Hamline University School of Business Public Administration program and 8 Continuing Studies credits.

    Cost for the certificate program is $2,950, payable in two installments in September and January.


    Students meet the third Thursday and Friday of each month from 8:30 a.m. to 3:30 p.m., September 2016 through April 2017. Continental breakfast and lunch are included.

    Classes meet on the following dates:

    Session 1: September 15-16, 2016
    Session 2: October 20-21, 2016
    Session 3: January 19-20, 2017
    Session 4: February 16-17, 2017
    Session 5: March 16-17, 2017
    Session 6: April 20-21, 2017

    About the Instructor

    William S. Joynes' career in public service spans 32 years in executive level positions. For 18 years, he served as the city manager/human resources director for the city of Golden Valley, Minnesota, retiring in October 2002. Bill teaches human resource management and public sector dispute resolution, concentrating on negotiation, mediation and arbitration skills. Bill holds a bachelor’s in psychology from the University of Minnesota, a master’s degree in urban studies from the Occidental College in Los Angeles, and is a graduate of the Coro Foundation of Public Affairs Fellowship Program in St. Louis, Missouri. Bill has consulted with Minnesota cities and counties in the areas of labor relations, management structure, executive search and human resource systems. He has helped spearhead projects like management reorganization in Goodhue County, mediation of the South Lake Minnetonka Police Department and Multi-City Governance Structure, and visionary efforts in Ramsey and Coon Rapids. Bill served as the director of Hamline's Center of Public Administration and Leadership from its inception until his retirement from full-time teaching in 2014.

    Degree Candidacy

    Participants are eligible to earn graduate or continuing studies credit. Graduate-level elective credits from all certificates may be earned and applied to the Master or Doctorate of Public Administration. Additionally, elective credits may be earned and applied to the Master of Business Administration or Master of Nonprofit Management from the Building Resiliency and Sustainability in the Workplace and Leadership Communication Skills certificates.