Off-Campus Access
If you are off-campus when you access library resources you will be routed to Hamline's proxy server. The proxy server (EZProxy) makes it possible for you to access our subscription resources -- including databases and ebooks -- when you are not on Hamline's campus. Most library resources are licensed for use by the Hamline community (students, faculty, and staff) only. Because of this restriction, the proxy server is used to verify that anyone accessing these databases is a current member of the Hamline community.
Connecting to library resources from off-campus
From the library's site, select the resource you would like to access. In most cases, you will be presented with the proxy login page, which requires you to enter your Hamline User Account information or CLIC barcode.
See a screenshot of the proxy login page.
Students
Use your Hamline User Account and associated password. These may be different than your Hamline email username and password and can be found within Piperline (Personal Information > View Hamline Computer Accounts > Hamline User Account). Students must be currently registered in a degree or certificate program.
Working on a capstone or dissertation but not taking a class? You still need to be registered every semester to use the Hamline Libraries and their services. Contact your program office for more information.
Continuing Studies students: see Alternate login below
Faculty
Use your Novell username and password. This is the same password you use to login to the Hamline network from your computer.
If you are adjunct faculty (i.e. you don't have a computer on campus and, therefore, no Novell username and password), the easiest thing to do will be to get a Hamline ID and login using your CLICnet barcode. Or, you can request a GroupWise account by contacting the ITS Help Desk at 651-523-2220.
If you have both student and faculty/staff status, the easiest thing to do is use the CLICnet Barcode form. If you prefer not to login using that method, use the status reflected on your Hamline ID.
Alternate Login (Students, Faculty, and Staff)
You may choose, instead, to login with your CLIC Library Barcode (the top number on the back of your Hamline ID and beginning with 205). If you choose this method, enter your barcode under Username. Change the default setting in the Hamline Affiliation dropdown menu to the proper affiliation and DO NOT enter anything in the Password text box. We recognize that our Continuing Studies students might not have a physical Hamline ID. However, they can find their library barcode number in Piperline. In their personal accounts under Personal Information they will find a link that says Hamline ID card Information. Here they will find the 14 digit library number.
Troubleshooting Checklist
If you are having trouble accessing off-campus library resources through the proxy server, please contact the Reference Desk (651-523-2375, email form). A library staff member will be able to walk you through the following troubleshooting checklist. For more advanced problems, you may need to contact the ITS Helpdesk (651-523-2220) for additional support.
Browser Privacy Level / Cookies
If you are having problems accessing the proxy login page, check your browser's privacy level; it may be set too high, resulting in the page being blocked. You may also need to change your browser’s cookie settings to accept the cookies issued by the proxy server:
In Internet Explorer, go to: Tools > Internet Options > Privacy tab
Lower the privacy setting to allow cookies to pass from our proxy server to your computer for your first login attempt. Once you have logged in one time, you can raise the privacy level back to the previous level.
If Internet Explorer blocks our proxy server’s cookie, you will see an eye with a red minus sign on the status bar at the bottom of the page:
- Double-click on that icon to see a list of web sites with rejected cookies
- Find and double-click on Hamline's Proxy Login page (ezproxy.hamline.edu)
- Choose the option, Allow This Site to Use Cookies
- Click on OK. This should allow you to login the next time you access the page
In Firefox, go to: Tools > Options > Privacy tab
Make sure all of the boxes are checked in the Cookies section.
In Safari, go to: Settings button (upper right) > Preferences > Security tab > Accept cookies section
You can temporarily change this setting to ‘Always’. Once you have logged in one time, you can change the setting back to ‘Only from sites I visit.’
In Google Chrome, go to: Customize and Control button (upper right) > Options > Under the Hood tab > Cookie settings section
In the drop-down, change this setting to ‘Allow all cookies’.
In Opera, go to: Tools > Preferences > Cookies
Make sure ‘Accept cookies’ is selected
Check for any pop-up blockers that may be running
You can disable your blocker/s for this specific page. See your blocker’s help file for directions. If you have more than one blocker running (e.g. Internet Explorer and Google Toolbar), be sure that both are set to allow the proxy page (ezproxy.hamline.edu). After disabling pop-up blocking, you may need to refresh the page for the changes to take effect.
Check your Hamline User Account
If you don’t know your login or it is not working, go to Piperline > Personal Information > View Hamline Computer Accounts > Hamline User Account. Students: If you aren’t able to login to your Piperline account, contact SAS (Student Administrative Services) at 651-523-3000. Faculty and Staff: contact Human Resources.
Check your Hamline library barcode number
This is the top number on the back of your Hamline ID. If you do not yet have an ID, stop by the Office of Safety and Security to have one made; it will take just a couple of minutes. Students need to be currently registered in a degree or certificate program.
If you tried logging in using your CLICnet library barcode number located on the back of your Hamline ID, check to see whether it’s the same number as the one listed in your Piperline account. To do this, go to Piperline > Personal Information > Hamline ID Card Information > Library Barcode. If it's not the same, contact Safety and Security (651-523-2100). If you aren’t able to login to your Piperline account, contact Student Administrative Services at 651-523-3000.
Try another browser
If you’re using Internet Explorer, try Firefox or any other browser.
Try accessing the proxy server on another computer, if possible
For example, if you’re at work try it at home, or vice versa.
Are you trying to login from your workplace or other location?
There’s a good chance that the firewall at your workplace is blocking the proxy server. Work with your workplace IT staff to determine if this is the case. If it is, they can open your firewall to ezproxy.hamline.edu, TCP ports 2048 through 2500.
Some businesses, such as bookstores and coffee shops, offer free wireless internet access, but may block certain ports necessary to access off-campus resources via the proxy server.
Scan your machine for malware and viruses
If you already have antivirus and/or anti-malware software on your computer, do a scan to check for viruses and malware. If you don't have antivirus software, Hamline provides a free download of Sophos Antivirus - it's available in Piperline under Additional Services > Download Software. (And remember, you should only have one antivirus program on your computer at a time.) We recommend using Sophos Antivirus, provided by Hamline.
Some good anti-malware programs are Ewido, AdAware, and SpyBot.
You should always have antivirus software on your computer, and if you use the internet frequently, make sure to scan your computer with anti-spyware software at least a couple times a month.
Check your wireless router's firewall settings
If you are accessing the internet through a wireless network (i.e. no cable is necessary to access the internet), your wireless router’s built-in firewall may be blocking the proxy server’s ports. If possible, make sure your router is set to allow TCP ports 2048 through 2500 for ezproxy.hamline.edu. Generally speaking, you can allow all ports on your router’s firewall. If you need to block certain ports, you can do so after successfully logging into the proxy server, making sure you do not block the above port number range. Alternatively, some routers have levels of firewall blocking. You can try lowering this setting all the way down, logging into the proxy server, and progressively raising the level until you are comfortable and can still access off-campus resources via the proxy server.