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Network Connection Policy: Students

Owner: ITS

Pertains to: All students

Description: The following policy outlines the guidelines for student use of Hamline University's network and the support limitation provided to student for resolving network connection.

Details:

The following policy outlines the guidelines for student use of Hamline University's network and the support limitation provided to student for resolving network connection. As a student user, you are expected to read and follow the policy as outlined in this document.

Hamline University currently does not mandate students purchase particular brands of computers or network cards. Students are encouraged to purchase quality computers, and to assist in that process, students may purchase their equipment from the same computer suppliers that the University uses.

Student's computers are required to meet the supported hardware and software standards outlined within this document. Computers which do not meet the supported system baselines may be connected to the network, but Hamline University Information Technology Services Department (ITS) will not provide assistance in resolving connection problems.

Student Use of Hamline's Network

Students are required to read and abide by all the policies set forth in the Hamline University Student Handbook. Specifically, they must observe the following technology policies:

  • Information Services does not allow the use of unauthorized servers on its network. Students must obtain written permission from ITS prior to installing a server on Hamline's network.
  • The use of Hamline's network from the residence halls or other specified locations is limited to the student's personal and academic use. It is not to be used for business purposes nor to facilitate the commitment of illegal or fraudulent activities.
  • The intentional introduction of viruses, or malicious tampering, is strictly prohibited.
  • Students may not make use of Hamline's network to facilitate "hacking" into computers, networks, servers, or accounts, both inside or outside of Hamline's network. Hacking is defined as the illegal or unauthorized entry into a computer network or server for both malicious and non-malicious purposes.
  • Students may not make use of Hamline's network to facilitate the commitment of illegal or fraudulent activities, including the collection or distribution of illegal or "pirated" software or music.
  • Information Services reserves the right to limit or exclude any activity (such as access to certain MP3 Web Sites) which threatens the stability or health of Hamline's network.
  • Students who violate these policies are subject to discipline as outlined in the Hamline University Student Handbook, and may result in the student's loss of network privileges.

Resolving Network Connection Difficulties

ITS will provide assistance in resolving connection problems to student computers which meet ITS supported system baseline. This assistance is limited to help in resolving routine software and configuration problems, and does not include resolving non-network connection problems, hardware problems, or problems due to a corrupt Operating System.

ITS cannot guarantee support for all computer manufacturers. Because of the tremendous variety of possible hardware combinations available on the market, ITS will make a good-faith effort to make any computer, which meets the minimum standards, connect to Hamline's network. ITS defines good faith to consist of no more than one hour of time and may be less than one-hour if ITS determines the causes of problem lay outside the scope of support provide by ITS.

Similarly, because of the tremendous variety of software applications, drivers and utilities, which may interact with the student's operating system, ITS assumes no responsibility for resolving software conflicts that may arise with a student's computer. Although ITS may make suggestions for appropriate resolution, it is the student's responsibility to resolve all software conflict-related issues.

In the event that Information Services identifies the problem to be the result of a hardware or software conflict, such as malfunctioning hardware, conflicting software or corrupt operating system, the student will need to resolve the problem. ITS strongly recommends the student have the computer repaired by a reputable professional computer repair firm.

In the event a student's computer does not meet ITS supported system baseline, ITS will only provided assistance up to the network jack. ITS will make sure that there is an appropriate network signal available at the network jack in the student residence room, but will assume no responsibility for resolving problems with the student's computer.

Help Me Connect!

Residential Life Help Me Connect! Sweeps: Starting the first week of Fall Semester, ITS will dispatch Help Me Connect! Teams to the Residence Halls. The Help Me Connect! Teams will provide students assistance and advice in resolving common connection problems. The first sweep will occur on Matriculation Sunday for incoming CLA students, or during the first week of Law School, for Law Students. A complete list of times and dates will be posted in the Residence Halls.

To receive assistance from a Help Me Connect! Team, the residence hall student needs to fill out and place the Help Me Connect! door hangtag (provided in your residence hall packets) on his/her doorknob. The Help Me Connect! Team will use these tags to identify rooms having connection problems, and visit each room to assist in resolving connection problems. (Important: Help Me Connect! team members will not enter the residence hall room or attempt to resolve connection problems unless the owner of the computer is present. The computer owner must have copies of their installed OS and all network driver disks.)

In addition, students are encouraged to seek assistance from their peers in resolving computer connections.

Managing Student Connectivity

Hamline University's network is a shared resource used by the entire university. The network exists to help the university's teaching mission. To ensure that mission is fulfilled adequately, ITS reserves the right to manage the university's bandwidth. Specifically, ITS may employ various tools and technology to restrict the residence hall's use of the university's Internet bandwidth, to firewall the university's network resources, and others similar network aspects.

Supported System Baseline

The ITS Helpdesk will provide basic troubleshooting and diagnostic support for anyone experiencing problems connecting with the Hamline computer network who is running one of the following supported desktop operating systems:

  • Microsoft Windows 2000 Home and Windows 2000 Professional
  • Microsoft Windows XP Home and Windows XP Professional
  • Apple Macintosh OS-X 10.2.8, OS-X 10.3, or newer

Hamline ITS will only guarantee basic network connectivity and support through the ITS Helpdesk for the above mentioned supported operating systems. Please be prepared to present your operating system installation media/restore disk and license if requesting support through the ITS Helpdesk.

Minimum Software Requirements

Hamline ITS is in the process of implementing a system that will verify that any device attempting to gain access to the Hamline computer network meets a set of minimum software requirements. Systems that do not meet these minimum software requirements may be denied access to the Hamline computer network and Internet.

Operating System Updates and Security Patches

  • If you are running a Microsoft desktop operating system, it must have the latest available service pack installed and be up-to-date on all security patches released by Microsoft through Windows Update.
  • If running an Apple Macintosh desktop operating system, it must have the latest available patch set installed and be up-to-date on all security patches released by Apple.

Anti-Virus and Personal Firewall Software

Hamline ITS now requires all systems running a Microsoft desktop operating system to have installed, running, and up-to-date a commercial anti-virus and personal firewall software product before being granted access to the Hamline computer network and Internet. As a result of this policy, Hamline ITS will provide, at no cost, a copy of Symantec Client Security Suite 2.0 to all faculty, staff, undergraduate students, and law students running one of the supported desktop operating systems mentioned above via the Piperline Software Download page beginning the first week of September.

If you are living on campus in one of the residence halls or the apartments and are running one of the supported desktop operating systems mentioned above, you will be required to run the Symantec Client Security Suite 2.0 provided by Hamline ITS before being granted full access to the Hamline computer network and Internet. You can retrieve your copy from the Piperline Software Download page or by visiting the ITS Helpdesk and asking for a copy.

WARNING: You are not allowed to place any system running a dedicated server operating system, such as those from Microsoft, or device running a publicly accessible network service, such as DHCP/NAT from a wireless access point, on the Hamline computer network. If found to be in violation of this policy Hamline ITS may terminate network connectivity without any advance warning.

Minimum Computer Requirements

Due to the severity of security risks that have emerged this past year as a result of the ever increasing complexity of computer viruses and their use by criminals to gain control of compromised systems, and the active countermeasures that are now required to combat them, the following minimum system requirements must be met to ensure basic connectivity on the Hamline computer network. These minimum system requirements are designed to ensure that your system is able to meet all software requirements that may be placed on it during the 2004-05 academic school year.

Windows-based machine:

  • 800 MHz or better AMD/Intel Pentium Class Processor
  • 128 MB of System RAM (256MB highly recommended)
  • 10 GB or larger hard drive
  • Multi-session CD-ROM
  • Mouse/Trackball (desktop systems only)
  • Keyboard (desktop systems only)
  • SVGA Monitor (desktop systems only)
  • 10/100 Base-T Ethernet network card
  • A supported Microsoft Desktop Operating System

Apple Macintosh-based machine:

  • G3 500 MHz PowerPC Processor
  • 256 MB of RAM (required for OS X)
  • 10 GB or larger hard drive
  • Multi-session CD-ROM
  • Built-in 10/100 Base-T Ethernet network card
  • Mouse/Trackball (desktop systems only)
  • Keyboard (desktop systems only)
  • A supported Apple Macintosh Desktop Operating System

Please keep in mind that the system configurations noted above are the minimum system requirements expected to be viable for the current academic school year only and are meant as a guide to those bringing an existing system to Hamline. If you are planning on purchasing a new system, please review the ‘Ideal System Recommendations’ section for configurations expected to be viable for the next 4 consecutive academic school years.

Ideal System Recommendations

For those planning on purchasing a new computer, Hamline ITS recommends that you purchase a system that meets or exceeds the basic system configurations noted below. These recommendations are currently expected to comfortably handle future campus technology requirements for the next 4 consecutive academic school years.

These recommendations parallel those of the School of Law for all law students with the caveat that the law school strongly recommends any new system purchase be of a Windows-based, laptop computer.

Windows-based machine:

  • AMD Athlon 3100 or Intel Pentium4 3.0 GHz Processor
  • 512 MB of System RAM
  • 80 GB or larger hard drive
  • DVD-RW Optical Drive (Rewritable DVD Drive)
  • Optical Mouse/Trackball/Trackpad or Intellipointer
  • Keyboard
  • SVGA Monitor (or LCD Panel) with at least 15” of viewable screen
  • 10/100/1000 Base-T Ethernet network card
  • A supported Microsoft Desktop Operating System

Apple Macintosh-based machine:

  • G5 Processor
  • 512 MB of System RAM
  • 80 GB or larger hard drive
  • SuperDrive (Rewritable DVD Drive)
  • Built-in 10/100/1000 Base-T Ethernet network card
  • Trackpad or Optical Mouse
  • Keyboard
  • SVGA Monitor (or LCD Panel) with at least 15” of viewable screen
  • A supported Apple Macintosh Desktop Operating System